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   For technical FAQ regarding watch winders, please read this page

FAQ
Watch Winder Store

 

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What is your warranty policy?

All watch winders we sell come with TWO full years warranty.  For details, see our Warranty Policy page.

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What is your exchange policy?
All your watch winder purchases come with a 45 days exchange or return policy.  Within 45 days of receiving your watch winder purchase, you have the option to return the product to us and receive a full credit toward the purchase of any other products of equal or greater value.  

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What is your return policy?

All watch winders we sell come with a 45 days money back guarantee.  Shall there be any defect in the watch winders you have received, or you are not satisfy with the winders, you can return the product to us within 45 days for a refund minus the cost of shipping. 

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What is your shipping charge?

Please see our Shipping Policy for details. We are now offering FREE SHIPPING for all purchases within USA/Canada.

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Is there any additional sales tax?

No, all taxes are included.

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Is there any tariff/custom duty?

There is no custom or duty payable for our USA customers.  For other international shipping, custom duty might be incurred.

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What payment method you accept?

We accept all major credit cards: Visa, Master Card, American Express, Discover or Paypal.

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Does your watch winders work on any brands of watches?
Yes, our watch winders are compatible with any and all watch brands on the market. No matter which automatic watch brands you have,
Rolex, IWC, Tag Heuer, Omega, Breitling, Movado, Chopard, Longines, Oris, Patek Philippe, Bvlgari, Cartier, Chronoswiss, Corum, Ebel, Tissot, Tudor, Ulysse Nardin, Zenith, Franck Muller, Fortis, etc; our high quality yet affordable watchwinders will fit your watch's winding specification.

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Why don't you sell other brands of watch winders?
Based on the feedback from our customers, we are seeking automatic watch winders that meet all of the following requirements:
Affordable and not Over-Priced; Quality Design and Manufacturing; Aesthetic Pleasing (no cheap looking plastic or odd shaped windmill like devices); and Full Feature Functions to meet all watch brands' specifications.  We have narrowed down to 2 brands that meet all of these requirements after months of research.  Before we offering these watch winders to our customers, we've personally tested the two different brands ourselves with our own watch collection, over a period of two and a half months.  The ERS watch winders won it hands down.  It is reasonably priced, of high quality, possesses all features found in other much more expensive watch winders.  And it's design is elegant and classy.  It is made of real wood with a really smooth and classic finishing that is a showpiece by itself.  In short, these ERS watch winders are, what we consider, the best-valued winders that we could find on the market so far.  In the retail business, "sell only those high quality products that you enjoy personally..".   As such, we've thus decided to sell the ERS watch winders exclusively.

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I know some of the more expensive watch winders have an automatic daily repeat feature, does any of your watch winders offer the same feature?

Yes, all our single winders, 2-watch watch winders and 4-watch watch winders have the same automatic daily repeat feature.  Assuring your watch will be fully wound up and be ready to wear at all times.

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Does any of your watchwinders have the Adjustable TPD  (numbers of Turns per Day) feature?
Yes, all our Landmark watch winders and Landmark Plus winder series, and the Parklane series have the Adjustable TPD feature, so you can adjust the Turns per Day to fit your watch's TPD specifications.  Adjustable TPD feature is recommended for daily and long term usage, so as to protect your watches from excessive wear and tear.  See our watch winder guide for more info.

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Who is the manufacturer of your watch winders and how is the watch winder manufactured?

The watch winders we sell are manufactured by ERS, an award winning watch winders manufacturer.  For information of the award winning manufacturer and the manufacturing process, please refer to our manufacturing info page.

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How long it takes to have the watch winders shipped to my address?
Depends on the delivery location, within the USA or Canada continent, it usually takes 3 to 5 business days for the shipment to arrive.  For international delivery, it takes about 10 days for delivery. If you wish to have your order to be delivered via express, please choose the "Express" shipping option once you check out.

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In case my winder needed to be serviced, do you have a local service center?
Yes, ERS have a local service center in California to service our winders purchase in USA.  Another center in Canada for our Canadian clients, and one in Hong Kong to service our products in Asia, Middle East and Europe.  If you are consider buying another watch winder brand, make sure they have a local service center, so you don't need to send it all the way to Taiwan, China, Europe, or other far away destinations for servicing.  Not only would that be expensive but also inconvenience, not to mention the extra custom tariff that is to be incurred.

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Do you service other winder brands or watch?
Depends on which brands.  We do offering service for other watch winder brands at a cost.  Please email us for details.  We do not provide watch repair or services, we only service watch winders products.

 


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For technical information on watch winder, please visit the Watch Winder Guide
For more information on types of watchwinders, please visit the Watch Winder Alert page

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